Luxscape Outdoor Builders Privacy Policy

1. Information We Collect

We only collect basic information that you voluntarily provide to us through our website contact forms.

• Identity Data: Name.
• Contact Data: Address, phone number, and email address.
• Project Data: The type of outdoor construction or landscaping service you are looking for.
  
  

2. How We Use Your Information

We use your information strictly to respond to your inquiries and deliver our services.

• To contact you regarding your project request.
• To provide accurate preliminary project estimates.
• To schedule consultations or site visits.
• To improve our customer service and website experience.
  
  

3. Information Sharing Disclosure

We value your trust and do not sell, rent, or trade your personal information.

• No Third-Party Sharing: Your data is never sold to outside marketing firms.
• Service Providers: We may share info with trusted software vendors who help operate our website or email systems. This sharing completely excludes mobile phone numbers and SMS opt-in data, which are never shared with any third parties or vendors.
• Legal Requirements: We may disclose info if required by Texas or federal law.
  
  

4. Data Security

We implement industry-standard security measures to keep your data safe.

• Contact form submissions are transmitted securely.
• Access to your information is restricted to authorized personnel only.
• No digital storage method is 100% secure, but we actively protect your data.
  
  

5. Your Rights and Choices

• You can request to review the contact information we have on file for you.
• You can ask us to update, correct, or delete your contact details.
• You may opt out of future communications at any time by contacting us.
  
  

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as our website or business practices evolve.

• Any changes will be posted directly to this page.
• The “Effective Date” at the top will reflect the most recent update.
  
  

7. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us through our website channels or email us at info@luxscapeoutdoor.com.

8. SMS Communication & Opt-In

We value your privacy and only send text messages to users who explicitly choose to receive them, through one or both of the following separate opt-ins:

Marketing Consent: Text messages about special offers and promotions from Luxscape Outdoor Builders, LLC.

Transactional Consent: Text messages about appointment reminders, confirmations, and follow-ups from Luxscape Outdoor Builders, LLC.

Opt-In: By providing your phone number and checking the applicable consent box, you agree to receive the corresponding type of text messages from us. You may opt into marketing messages, transactional messages, both, or neither.

Frequency: Message frequency varies based on your interactions with our services.

Opt-Out: You can stop receiving text messages at any time by replying “STOP” to any message we send.

Help: Reply “HELP” to receive customer support information regarding text messaging.

Carrier Rates: Message and data rates may apply depending on your mobile carrier plan.

9. No Sharing of SMS Data

Your mobile information is completely safe with us and will never be misused.

Strict Privacy: We do not share, sell, or rent your SMS opt-in data or phone numbers with any third parties.

No Marketing Sharing: No mobile information or text messaging originator opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Internal Use Only: We use your phone number exclusively to deliver the specific automated messages you requested.

10. Cookies & Tracking

Cookies: Small text files stored on your device that help us remember your preferences and log-in details.

Web Beacons: Tiny graphics that help us track page views and the effectiveness of our marketing campaigns.

Analytics: We use third-party tools like Google Analytics to monitor website traffic and user behavior patterns. No mobile numbers or SMS consent data are ever passed to or processed by these analytics tools.

Purpose: This data helps us optimize performance, fix errors, and personalize your experience.

Control: You can disable cookies through your browser settings, though some website features may stop working.