The Luxscape Warranty
Enjoy Lasting Quality and Protection
Our comprehensive warranty program is designed to provide you with complete confidence and peace of mind in your new home, offering robust, tiered coverage that addresses different aspects of the construction over specific, distinct periods. This staggered approach ensures that potential issues are covered when they are most likely to occur, giving you peace of mind for your significant investment.
Our warranty is structured in the following phases:
Workmanship Warranty (1 Year)
This warranty guarantees that the construction and installation will be free from defects in craftsmanship for a period of one year following the project’s completion.
- Coverage: The workmanship warranty covers any issues that arise from faulty installation or construction techniques. This may include, but is not limited to, improperly installed appliances, roofing materials, loose or incorrectly fastened veneer, and other cosmetic flaws caused by errors during the building process.
- Action: If a defect related to workmanship is discovered within the first year, we will correct the issue at no additional cost to you.
Mechanical Warranty (2 Years)
This warranty covers the mechanical systems like electrical, plumbing, and HVAC systems for two years.
- Coverage: The mechanical warranty addresses defects in the electrical, plumbing, and other mechanical systems. For outdoor living spaces, this primarily involves the electrical and plumbing systems.
- Action: In the event of a system failure or defect within the two-year period, the warranty ensures that the necessary repairs or replacements will be performed at no cost to you.
Structural Warranty (5 Years)
The structural warranty is the most extensive part of the coverage, protecting the fundamental elements for five years.
- Coverage: This warranty applies to the structure’s core components that hold the weight of structures and withstand environmental stressors. Covered elements typically include:
- Slab and concrete footings
- Load bearing walls
- Roof framing system
- Action: Should a defect or failure occur in these load-bearing elements, rendering the structure unsafe or unusable, the warranty covers the repair or reconstruction.
General Conditions and Limitations
While providing extensive protection, warranties do contain specific conditions and exclusions.
- What is Typically Not Covered: Common exclusions include damage from:
- Acts of nature (e.g., storms, floods, high winds)
- Accidents, misuse, or abuse
- Normal wear and tear or fading
- Alterations made by the homeowner or other parties not authorized by Luxscape
- Activation: The warranty is typically contingent upon full payment for the project and may require the customer to follow certain maintenance guidelines.
- Claim Process: To initiate a claim, the homeowner must follow the procedure outlined in their warranty documentation, which usually involves notifying Luxscape of the defect in writing.
Our tiered warranty coverage is a testament to the confidence we have in the quality of our construction and our unwavering commitment to your long-term satisfaction. We don’t just build beautiful outdoor living spaces; we build relationships grounded in trust and peace of mind. By choosing us, you’re not only investing in a superior build, but also in the security of comprehensive, layered protection designed to safeguard your investment for years to come.
Rest assured, we stand behind our work, allowing you to focus on what truly matters: creating a lifetime of memories in your new outdoor living space.